Privacy Policy

1 Overview

Softaxis Technologies LLC ("Softaxis", "we", "our", or "us") is a software engineering company incorporated in Dubai, United Arab Emirates. We are committed to protecting the privacy and security of personal information we receive from clients, prospective clients, website visitors, and business partners.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used and stored, and the rights you have regarding your information. By using our website (softaxis.ae) or engaging our services, you acknowledge and agree to the practices described in this policy.

2 Information We Collect

We collect personal data only when necessary and for specific, legitimate purposes. The types of information we may collect include:

Information you provide directly:

• Name, email address, phone number, and company name when you submit a contact or inquiry form
• Project details, requirements, and business information shared during discovery calls or proposals
• Billing and payment information required to process invoices for services rendered
• Communications sent to us via email, social media, or other channels

Information collected automatically:

• IP address, browser type, operating system, and referring URL when you visit our website
• Pages viewed, time spent on pages, and navigation patterns (via analytics tools)
• Cookie identifiers and similar tracking technologies (see Section 5)

3 How We Use Your Information

We use the personal data we collect for the following purposes, each supported by a legitimate legal basis:

• To respond to inquiries — When you contact us, we use your information to reply and assess whether we can assist you.
• To deliver our services — Information shared during a project engagement is used to fulfil contractual obligations.
• To process payments — Billing details are used to issue invoices and process payments through secure channels.
• To improve our website — Anonymous analytics data is used to understand how visitors use our site and to improve content and usability.
• To comply with legal obligations — We may process personal data as required by applicable law in the UAE or other jurisdictions where we operate.
• To send relevant communications — With your consent, we may send updates about our services. You may opt out at any time.

We do not use your personal data for automated decision-making or profiling in ways that produce legal or similarly significant effects.

4 Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service providers — Trusted third-party tools we use to operate our business (e.g., email hosting, cloud storage, project management software) under strict confidentiality obligations.
• Professional advisors — Lawyers, accountants, or auditors who require access to fulfil their professional duties and are bound by confidentiality agreements.
• Legal requirements — When disclosure is required by UAE law, court order, or legitimate government authority.
• Business transfers — In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, with prior notice provided to affected individuals.

5 Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and gather analytics data. Cookies are small text files stored on your device.

The types of cookies we may use include:

• Essential cookies — Required for core website functionality. These cannot be disabled.
• Analytics cookies — Help us understand how visitors interact with the site (e.g., Google Analytics with IP anonymisation enabled).
• Preference cookies — Remember settings such as language or region to improve your experience.

You can control or disable cookies through your browser settings. Disabling non-essential cookies will not prevent you from using our website, but may affect some functionality.

6 Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Inquiry data — Retained for up to 24 months from the date of last contact.
• Client project data — Retained for the duration of the project and up to 5 years thereafter for legal and accounting purposes.
• Financial records — Retained for a minimum of 5 years as required by UAE commercial law.
• Website analytics data — Retained in anonymised form for up to 26 months.

When personal data is no longer required, we delete it securely or anonymise it so it can no longer be attributed to any individual.

7 Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/HTTPS), access controls limiting data access to authorised personnel only, and regular review of our security practices.

While we take all reasonable precautions, no method of transmission over the internet or method of electronic storage is 100% secure. In the event of a data breach that is likely to result in risk to individuals, we will notify affected parties and relevant authorities as required by applicable law.

8 Your Rights

Depending on your location, you may have the following rights with respect to your personal data:

• Right of access — Request a copy of the personal data we hold about you.
• Right to rectification — Request correction of inaccurate or incomplete data.
• Right to erasure — Request deletion of your personal data where we no longer have a lawful basis to retain it.
• Right to restriction — Request that we restrict processing of your data in certain circumstances.
• Right to data portability — Receive your data in a structured, commonly used format.
• Right to object — Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at the details in Section 13. We will respond within 30 days. We may need to verify your identity before processing a request.

9 Third-Party Links

Our website may contain links to third-party websites, including our Clutch profile (clutch.co). These sites have their own privacy policies and we have no control over their content or data practices. We encourage you to review the privacy policy of any third-party site you visit. We are not responsible for the privacy practices of external websites.

10 Children's Privacy

Our services and website are directed at businesses and professionals aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal data without appropriate consent, please contact us and we will delete it promptly.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12 Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and any applicable regulations issued thereunder. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

You may also review our verified client history on our Clutch profile (listed under our former brand Softaxus).